SNTI consultants utilize ustomized in-person and/or phone interviews, questionnaires, and focus groups with staff, volunteers, board of directors, and other stakeholders of your organization to conduct program assessments, identify core issues, and make recommendations. Since many organizational factors can affect the success of a volunteer program, our assessments often include various departments and groups within the organization, as well as a review of policies and procedures and other relevant materials.

Volunteer program audits are designed to explore the effectiveness of your program in all aspects: recruitment, screening, pre-service and in-service training, supervision, and retention. "Effectiveness" is measured in relation to best practices in the field and relative to objectives and standards defined by staff, volunteers, and others.